Privacy Policy

1. Introduction

At Superdot ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or engage with our products.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone number)
• Company details (company name, industry, size)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Communication preferences and marketing opt-ins
• Information submitted through forms, surveys, or support requests

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: With your consent, for joint marketing or service offerings
• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection of Rights: To protect our rights, privacy, safety, or property

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw previously given consent
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@superdot.io

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption in transit and at rest (TLS 1.3, AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures
• Compliance with SOC 2, ISO 27001 standards

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.